Media Center

Regarding Delivery � �

When will my item be dispatched?

� Most orders received before 2pm are dispatched the same day via 1st class post. In any matter,�your order�should be dispatched within 3 working days. If you would like to check stock availability, you can call us freephone on �

Can I opt for Guaranteed/Special Delivery?

� Yes,�a Special Delivery option is available at checkout. Please contact us to check that the item is in stock if you require guaranteed next day delivery. � �

How will my food order be sent?

� All bulk orders will be mailed with Parcel Force with a guaranteed 24 hour delivery starting from dispatch date. � �

How will you keep me informed?

� You will be emailed when your order is dispatched. You can also track the status of your order anytime by logging in to your account. If there are any problems with your order, you will be contacted by our customer services team. Therefore please make sure you supply us with the contact number you are most readily contactable on.� �

Is petmeds secure?

Yes, our website is extremely secure. We are utilising an extremely powerful ecommerce package, which is behind state of the art networking equipment and firewalls. Every measure is taken to ensure that your details are always completely safe. During checkout, we ask whether you would like us to save your credit card details for future purchases. If you choose this option we do not have access to view�the full details they are always kept in an encrypted state. �

Will you send my details to third parties?

� Petmeds is concerned with the supply of animal medication not supplying other websites with client details. You details will not be given or sold to any third parties. Petmeds sends a monthly newsletter which includes some great special offers and useful information from our vets. However you can unsubscribe from that if you prefer not to receive emails. � Can I return items if I am not satisfied or they are no longer required? You may return non prescription items by following our returns and refunds policy.

How to order from your online store?

To order from our online store you should follow several steps

* Select product you wish to buy in and press on "Add to cart" button
* Select the amount of pills and click on "Add to cart" once more
* Fill in all necessary information and chouse "submit" button
* If you have done everything right you will see the notification on the screen and the order confirmation message will be automatically sent to the email address. If you will not receive this message in 10 minutes, please, contact our customer support centre

I am under 18. Can I purchase at your shop?

Unfortunately you can not because we do not sell medications to buyers under 18 y.o. You must be at least 18 years old to purchase at our store.

My package arrived damaged or something is missing. What should I do?

Please, contact our support center immediately. We will reship the order or refund your payment.